FAQs

📞 Contact Us

Q: How can I reach you?
Email us at contact@solandrock.com Monday - Friday from 10am to 4:30pm EST. Please allow up to 24 hours for a response during these hours.

🚚 Shipping & Delivery

Q: How long does shipping take?
Orders are processed within 2 business days. Delivery times vary based on your location.

Q: Do you offer free shipping?
Yes! Enjoy free U.S. shipping on orders over $25.

🔄 Returns & Exchanges

Q: What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging.

Q: How do I initiate a return?
Please contact us at contact@solandrock.com with your order details, and we'll guide you through the process.

🛒 Orders & Payments

Q: What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.

Q: Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email.

🎉 General

Q: What products do you offer?
We specialize in modern party decor, including foil letter balloon banners, digital and printable party guides, game bundles, and soon-to-launch digital and printable party bundles with invitations, cupcake wrappers, toppers, and more.

Note: Foil Balloon Phrase Missing Letters

Be mindful that some letters do not take their full shape until inflated. For example, A "B" may look like a "C" until inflated or a "O" may look like a "U".

Note: Undeliverable Address