FAQs

Customer Service Hours

We respond to messages Monday - Friday from 10am to 4:30pm EST. Please allow up to 24 hours for a response during these hours.

Shipping and Turnaround Times

Your order will ship in 2 business days.

Foil Balloon Phrase Missing Letters

Be mindful that some letters do not take their full shape until inflated. For example, A "B" may look like a "C" until inflated or a "O" may look like a "U".

Refunds

If for any reason your order does not meet your expectations, please contact us within 24 hours from receiving the order. We will do everything we can to be sure you are satisfied with your order.

Foil Balloons Returns/Refunds:

1. Please assess balloons prior to inflating them.

2. Provide a photo of the balloons, and the two labels on the shipping bag. One label is on the front and the other label is on the back.

3. Please contact us so that we can provide additional details for your return.

Cancellation

If you would like to cancel your order please contact us within 24 hours of placing your order. If the shipping label has been printed, your refund will also be less shipping fees.

Payments

We accept most major credit cards and Paypal. 

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